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Homepage FAQ General How to customer

General

How to customer

Please check our Customer Guide.

General
What is the Ne$t Programme? How to customer What is EDee Express Delivery? What is EDee? What are the benefits of cross-border online shopping? Why use EshopWedrop? How does the service work? Read our Step by Step Guide. My parcel was rejected at my EshopWedrop shopping address. Why? Can I also buy from other European countries? How to Shop from the USA? What are the delivery charges for a parcel from the USA? What goods cannot be delivered from the USA to Romania? ‘Dangerous Goods’ Parcels from the USA How to Shop from the UK? What are the delivery charges for a parcel from the UK? What goods cannot be delivered from the UK to Romania?
Account
How do I know that my products were received at my EshopWedrop shopping address? What is the Personal EshopWedrop Delivery Address? Where can I see my invoices?
Orders
Customs Declaration Changes New Requirements for Parcels Sent from Poland How can I return an item through EshopWedrop? What are the standard maximum dimensions allowed for one parcel? When do the parcels received at my personal online shopping addresses depart to Romania? How can I check my parcels and how can I find out when they arrive at destination? I made an online purchase, but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do? What are the times and dates for delivering parcels to my online shopping address in the UK, USA, Poland, Germany and Italy? Can I consolidate more parcels in one order? Where and when can I collect my parcels? Can my parcels be picked up by another person?
Retailers
Can I buy from other online shops? Other than those detailed on the EshopWedrop website? Can I compare prices between various online shops? The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do?

Contacts

Have more questions? Give us a call and member of the team will be happy to assist you

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