4.7

FAQ

General

What is EDee? What are the benefits of cross-border online shopping? Why use EshopWedrop? How does the service work? Read our Step by Step Guide. My parcel was rejected at my EshopWedrop shopping address. Why?

Account

How do I know that my products were received at my EshopWedrop shopping address? What is the Personal EshopWedrop Delivery Address? Where can I see my invoices?

Orders

When will the surcharge take effect? What are the standard maximum dimensions allowed for one parcel? When do the parcels received at my personal online shopping addresses depart to Romania? How can I check my parcels and how can I find out when they arrive at destination? I made an online purchase, but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?

Retailers

Can I buy from other online shops? Other than those detailed on the EshopWedrop website? Can I compare prices between various online shops? The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do?

Contacts

Have more questions? Give us a call and member of the team will be happy to assist you

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