Contact & help center

The Ne$t Programme, gives you the option to top up and withdraw the amount you wish and use it for future payments without the need of adding again your bank details.

It's simple, quick, and there are no fees.

Your Ne$t Programme can be used for online delivery payments from any EshopWedrop destination country available in your profile.

Why to you join the NE$T Programme?

The main benefits that we encourage you to use the NE$T are the following:

Earn Cashback - Earn while you shop with the NE$T cashback option.

Secure Payments - Limit the risk of online payments by using your NE$T balance

Free & Good for Budgeting - We don’t charge any fees or commissions & helps keep on track on your spending

It’s fast - Faster delivery & payment experience when activating together with EDee Express

How the NE$T works?

It’s simple and easy to either Top Up or Withdraw an amount from your NE$T account.

To Top Up your NE$T Account:

Step.1 Enter the amount and select top up

Step.2 Finalize the online payment

Step.3 Your top up amount will be added to your balance and will appear on your Statement

To withdraw from your NE$T Account:

Step.1 Enter the amount you want to withdraw (if positive balance)

Step.2 Your withdrawal amount will be deducted from your balance and will appear on your Statement

Step.3 We will transfer the withdrawal amount to your bank account

More information about NE$T and its Terms & Conditions could be found here 

To Access the NE$T programme you will need to be an EshopWedrop registered member. If you don’t have an EshopWedrop account, you can create one for free here

Please check our Customer Guide.

Our EDee Express Delivery functionality is another way in which EshopWedrop is bringing a better service to our customers! We are happy to announce that we can now offer express delivery to customers in Romania!

EDee Express will allow delivery in a maximum of 3 working days from selected countries of origin with an agreed carrier. We are continually developing this service to include expedited operations in more origin countries and additional couriers operating next day deliveries. As we expand the service, you will notice more additions to the EDee express settings in your account.

Like the general EDee functionality, EDee Express is not mandatory, it is an optional addition and can be activated in your personal EshopWedrop account, for free!

If you decide to activate our EDee Express functionality, all you will need to do is click the applicable switch for the relevant origin country in the EDee settings banner that can be found in the My Parcels section of your account.

(It is important to note that the EDee express service is currently only available for door deliveries that use a Cash on Delivery (COD) payment)

After selecting the relevant EDee express setting, you will be asked to confirm your selection. Please ensure that you have read and understood the Terms and Conditions before activating EDee Express. A confirmation email will be delivered to you following confirmation and activation of the service. Should you wish to edit any of your details, customers are able to make necessary changes in My Parcels -> Arrived Parcels under order details in EDee settings.

When your parcel has arrived in our Origin Warehouse your order will now be seen in the Incoming Parcels tab of your account. At this stage, it is important to note, deactivation of EDee Express is no longer possible as the delivery order has already been created and processed in our system. Once the parcel has been delivered to your home you can deactivate EDee for future orders.

Can I use EDee Express and EDee General at the same time?

Our system does allow for both EDee functionalities to operate in conjunction with one other. EDee gives you the chance to pre-select the delivery options you wish your orders to use, only ONCE and from then on, each time that you use EshopWedrop to deliver your parcels, EDee will take care of the entire process for you, using the preferences you have set!

When EDee General Delivery is activated alongside with EDee Express delivery, settings which are not available to select for EDee Express, are used from Edee General settings. Only delivery and payment methods are taken from EDee Express delivery settings.

Please note: Under certain circumstances, the parcel might not be accepted by the system as an EDee express one and it will proceed as a standard parcel delivery (non EDee delivery). Please contact our Support Team if you received such as notification.

To learn more about the EDee functionality, make sure to read our guide on using the service.

Currently, the standard maximum dimension allowed for one parcel is of 210cm per one side. If the parcel exceeds 210cm on one of its sides, you will be contacted regarding contingent surcharges. Once the extra-costs have been covered, the parcel will be processed by the origin warehouse and delivered safely to you.

For some origin countries there can be lower maximum limits in place as communicated on the website in the FAQ section.

EDee is an automated delivery option that gives you the chance to receive your online orders without the need of logging in to your EshopWedrop account more than once.

What does automated delivery mean?

With EDee being an automated delivery option, this means that if activated, your orders will be delivered to you automatically, based on the preferences you set in your personal EshopWedrop account only once.

Is EDee a mandatory option I have to use?

EDee is not mandatory, it is an optional add-on and can be activated in your personal EshopWedrop account, for free!

If you decide to activate our EDee functionality, then all you need to do is complete the information applicable in your EshopWedrop account under the ‘My parcels’ section and based on this information your future orders will be delivered to you. Also, you are able deactivate it at any time.

Please note: Even if you decide not to use EDee, your parcels will still move to their Destination Warehouse, so Edee will not affect your parcels journey if it is not used.

If I activate EDee, will this work for outstanding orders in my account?

If you decide to activate EDee but you already have orders outstanding in your account, then please note that the preferences you have set will only work for those parcels that are added to your account after the activation. For the parcels already existing in your account, these cannot be automated and will therefore have to follow the manual ordering process.

How does EDee work?

EDee gives you the chance to pre-select the delivery options you wish your orders to use, only ONCE and from then on, each time that you use EshopWedrop to deliver your parcels, EDee will take care of the entire process for you, using the preferences set!

For example: If you pre-select preferences such as the delivery option to be home delivery and use the same method of payment for all of your orders, then Edee will carry out your future orders using these preferences, without asking for any further assistance.

How to Activate EDee?

Step.1 Visit your EshopWedrop Account and go to the ‘My Parcels’ page.

Step.2 Turn On EDee

Step.3 Select the delivery preferences that you wish EDee to take care of for you

Is there a maximum parcel size for automated deliveries?

There is no maximum parcel size for automated deliveries, unless you choose our C&C options (parcel lockers / parcel shops). If you select one of our C&C options and your parcel is bigger than the maximum allowed, then EDee will use the secondary delivery option that you set in your EDee settings.

Also, if you are using click and collect or door deliveries, please check for any courier restrictions that may occur.

What happens if I use EDee but choose to pay ‘cash on delivery’?

If you have selected the ‘Cash on delivery’ payment option, EDee will take care of the delivery for you and will send your parcels to our Romanian warehouse. Once your parcels have arrived, you can collect and pay for your order using cash on delivery.

Likewise, EDee can arrange for home delivery and payment can be made on arrival.

What happens if I use EDee but choose to send one parcel to a different address?

EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Will I be informed with updates on the journey of my parcel with EDee?

EDee will send you email updates on the status and journey of your order to keep you fully informed each step of the way.

Can I use Paysera as a payment option for Edee?

Paysera can be used as a payment option for your EDee deliveries, but please be aware that when using Paysera, after you have activated EDee, the deliveries must be paid for before your parcels are sent from the Destination Warehouse with our couriers. Your parcels will otherwise remain in our warehouse until payment has been made, as EDee is not able to automate this process for you.

Is EDee suitable for me?

EDee is the right option for you if you like your online shopping process to be fast and simple. This meaning, less email notifications (if you opt in to receive less) and less logins to your account. However, order tracking and delivery updates are always available on the website for you to access.

Will Edee take care of customs details for me?

In case you decide to activate EDee for USA parcels, please keep in mind that EDee cannot upload customs details in your account on your behalf. You will still need to login to your account and upload these details manually. After these documents have been uploaded, EDee can send your USA parcel to you and finalise the automated process.

Can I use Edee for more than one parcel?

EDee works only if you order your parcels individually, one by one, as currently this option is not available for consolidation of parcels into one single order. In the future we will have this option, so stay tuned!

Can I use Edee for one parcel only?

EDee can be activated for just one parcel if wanted. This option is useful for those who may be away when their parcel will be delivered. If you have a parcel in your account and you would like to automate the delivery process for it then this can be completed by going to the ‘My Parcels’ section in your account and activating EDee for this one parcel. Once your parcel has been received, EDee will take care of the delivery for you.

What happens if I activate EDee but then decide that it isn’t for me?

EDee can always be deactivated and re-activated again as many times as you wish. If you simply login to your account and select the ‘My Parcels’ section, you will be able to switch the On/Off button on the EDee banner to turn EDee on or off.  

Please note: If you decide to activate EDee, the preferences you have set will only work for those parcels that are added to your account after the activation. This means that any parcels that were already in your account before activating EDee, will not be automated and will therefore follow the manual ordering process.

Also, EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Why is EDee free? Are there any hidden costs?

We offer EDee absolutely free at the moment because we want to offer our customers the best possible online shopping experience. Taking into consideration each and every review we receive every day, we try to find the best solutions so that the service is simple, efficient and enjoyable, which EDee helps with in every way.

You have more freedom of choice.

EshopWedrop provides consumers in Romania with the freedom to purchase products from online retailers in Poland, Germany, Italy, UK, as well as USA.

• Eliminate delivery obstacles
• Automate your deliveries. Do it once – enjoy regularly.
• Combine your purchases automatically – get volume discounts.
• Use our customer-friendly, competitive international delivery prices.
• Gain access to hundreds of online stores.

Choose delivery or collect option that is best for you.

Thousands of online shoppers in Europe use EshopWedrop to deliver their parcels when shopping online from abroad.
Here are some of the reasons that EshopWedrop can be your favourite online shopping partner:

Brands you love, delivered to you: With EshopWedrop you have access to high quality and cheaper products from the biggest online retailers in Europe. Even from those that don’t deliver to Romania. EshopWedrop does!

Access to product sales across Europe: We all know that there are huge sales running online in markets such as the UK. Most of these products will be more expensive or not available in Romania! With EshopWedrop you can now shop for any products and enjoy the benefits of the discounts and sales in the UK, USA, Polish, German and Italian market.

Consolidate your orders: It is likely that you want to buy products from multiply shops or even different countries, which can result in high delivery costs. With EshopWedrop, you can combine all your orders under one consolidated delivery and tracking number, so all your packages will be delivered together to you, saving you money and time when collecting them.

Price Calculator: You can estimate your delivery fees before you buy. It provides an estimate of the costs to deliver your parcels globally to your home address in Romania. Visit the EshopWedrop Price Calculator to estimate your parcel delivery costs. Visit the Price Calculator

Multiple Delivery & Collection Options: Online shopping means convenient shopping!

Deliver to your home? Or to your Work? Or even surprise a friend with a gift?
You can choose what’s most convenient for you, as EshopWedrop offers a variety of Delivery Options and Collection Points located around Romania. Find the most convenient Delivery & Collection point to you here: Delivery options

STEP 1 – Upon registering you will receive your Personal EshopWedrop Delivery Addresses for online shopping in Poland, Germany, Italy, UK and USA. Sign up here

STEP 2 – Shop from any of your favourite online stores. Here you can find some shops ideas but always feel free to use any other shop you might prefer! Shopping ideas

STEP 3 – On the online store’s check out, use your Personal EshopWedrop Delivery Address including your EshopWedrop ID (part of the address' body). There are many online shops that will ask you to fill in the two address lines, we also include two lines for your shopping address (this is why you will find in your shopping addresses Address Line 1 / Address Line 2). Get your address today

STEP 4 – Wait for our confirmation that your order arrived at your EshopWedrop Personal Delivery Address (please consider the delivery time in the respective country according to the local delivery option you selected when you placed the online order). Once your order has arrived at the EshopWedrop warehouse, our team will it arrange for the parcel to be delivered to Romania.

Step 5 – We know that shopping online might be stressful sometimes, that’s why we regularly inform you via e-mail about your parcels’ location and delivery status or you can check this anytime by logging into your EshopWedrop account or using the Track & Trace tool available on the EshopWedrop website. Track your Parcel

STEP 6 – You will receive an email notification once your parcel has arrived in Romania. Home delivery? Job address delivery? Or you prefer to personally pick up your order? You can select the option most convenient to you as soon as your parcels have arrived in Romania. View your delivery Options

Our system will automatically send you emails notification as soon as we process your parcels in the origin warehouse. The following details are included in our email notifications for each parcel received:

• Weight
• Dimensions
• Tracking number
• Link to your EshopWedrop account where you can see a picture with your parcel (parcels) as well as all the details above.

Also, at any time you have the option to check your parcels in your EshopWedrop account. You will find here all the details and the status for all your parcels, consolidations, history and invoices raised to you.

There are several reasons for a parcel to be refused.

• The parcel was shipped with COD service (Collect on Delivery)
• The dimensions of the parcel exceed the maximum allowable
• The parcel is on the list of goods that cannot be transported (dangerous goods, goods the storage, and delivery of which may require special conditions).

We will inform you via email as soon as:

• your parcels arrive in the EshopWedrop origin warehouses (your EshopWedrop shopping addresses)
• your parcels depart towards the destination country
• your parcels arrive in our warehouse from the destination country
• your parcels, either arrive in the collection point indicated by you, either they are handed over to the courier for the delivery to address indicated by you
• the parcels are delivered to you.

Also, you have anytime the option to check your parcels in your EshopWedrop account. You will find here all the details and the status for all your parcels, consolidations, history, invoices raised to you, etc.

Absolutely! Our online shops directory is only for guidance and ideas for you to explore. You can buy from any online shop which is making deliveries to one of your EshopWedrop shopping delivery addresses.

• We kindly ask you to check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
• Did you receive a tracking number for the order from the online store? We recommend you use a track & trace delivery option, this sometimes costs (a little) more, but for peace of mind it is worth it.
• If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
• We kindly ask you to contact us and send us all the details you have in order to clarify the situation.

Of course, you can order from any online shop from all over the world which is making deliveries to one of your EshopWedrop shopping addresses – USA, Poland, Germany, Italy and the UK. We will receive your parcels at any of the EshopWedrop shopping addresses and we will take care of everything so that your products will be delivered safely to Romania

Of course! We recomend you use Pricerunner for your shopping from UK, for example. 
Ceneo - in Poland. 
CIAO - in Italy.
Preis - in Germany.

Parcels can be accepted from Monday to Friday, during the following times:

• United Kingdom address - 09:00 - 17:00
• USA address - 09:00 - 16:00
• Germany address - 08:00 - 15:30
• Italy address - 09:00 - 17:00
• Poland address - 08:00 - 15:00

Once signed up you will receive your Personal Delivery Addresses for your online shopping in the Poland, Germany, Italy, UK and USA. You can find these addresses when you log in to your Personal EshopWedrop Account.

These are the main EshopWedrop Warehouse Addresses. When you are shopping online and use one of these addresses, your parcels are being delivered to the relevant country’s EshopWedrop Warehouse.

Via this process you can sometimes benefit from a free delivery option that online retailers often offer its customers. Meaning, you only have to pay for the costs associated for EshopWedrop to deliver your parcel to Romania.

Example: You have ordered a book from Amazon.co.uk that qualifies for free UK delivery and you have used your UK Personal EshopWedrop Delivery address at the checkout. This means that your parcel will first be sent to our UK EshopWedrop Warehouse allowing you to qualify for the Free delivery option that Amazon.co.uk sometimes offers. Your goods will then be delivered from the UK warehouse to Romania and you will charged based on the delivery charge you have selected.

Let's try this:

1. Check you choose delivery country correctly.
2. Change "+44" (UK code) with "0" (zero) - ebay.co.uk
3. Delete +44 and leave only the rest of numbers - Amazon.co.uk

Of course, this is one of the biggest benefits for using EshopWedrop. We will store your parcels in Destination Warehouse (DW) for two weeks, free of charge. This allows for your other parcels to arrive in the DW and then make one delivery order for all your parcels. We will charge you based on the cumulated weight and volume for all the parcels consolidated in one order, opposed to separate orders. Meaning you save on your delivery costs.

You can complete the final delivery of your parcels as soon as they arrive in our destination warehouse in Bucharest.

You can choose following options:

• Pick up from Sibiu warehouse
  Address : Str. H. Coanda 12 (across the street of Iony Service)
  Working hours: M - F  8:00 am – 5:00 pm
• Click & Collect – FAN Courier Ebox
• Click & Collect – FAN Courier Collect Point
• Click & Collect – Urgent Cargus Ship&Go
• Door – FAN Courier
• Door – Urgent Cargus
• Door - DPD

Yes, of course! When you place the order in your EshopWedrop account please leave a comment with the name and surname of the person who will come to pick up your parcel(s)

Your delivery charges and invoices will be displayed in your EshopWeDrop user account. You will also be able to see the status of your deliveries here.

Placing an order using your EshopWedrop American Delivery Address?

We strongly recommend that you review the information below - you will need to follow these guidelines to ensure your parcel successfully navigates the customs clearance procedure prior to delivery.

Visit your account to check your American Delivery Address is available -  My Account

If you don’t have an EshopWedrop account yet, sign up Here

How does the USA service work?

The USA EshopWedrop Origin warehouse is based in Delaware state, which is a zero sales tax state, meaning significant savings for your online shopping from USA. This means, that every time you are shopping from online retailers in America your parcels will be sent to the USA Origin Warehouse, and from there, they will be delivered to Romania, via the Netherlands.

Deliveries to the USA Warehouse are accepted from Monday to Friday 9 am to 5 pm (New York time).

All parcels are processed within 24hrs after delivery.

Cut off times – Parcels with customs details updated and confirmed by 9 AM Eastern Time (ET) on Wednesday will be included to same day departure.

Currently, we have a weekly departure from the USA Origin Warehouse, on each Wednesday with the airfreight departure from JFK Airport, NYC on Wednesday, and arrival in the Netherlands by Sunday and customs cleared on Monday.

Clients will need to update the customs details of these parcels by Wednesday 9 AM ET to ensure that they will depart the same week.

What do I need to do when my parcel arrives at the USA warehouse?

Please log in to your Personal Account and complete the following steps:

Upload supporting documentation for the products categories and values declared (invoice, online order confirmation, proforma invoice, etc.). This document must clearly present the description of the products, the quantity, and the amount paid for the products. If any of these details are missing the parcel cannot depart from the USA!

At our new USA Origin Warehouse from Delaware we applied our new and revolutionary repacking and re-dimensioning service standard for all parcels we are considering this suitable. We will aim for each parcel for which this will be possible, to safely reduce the volume of your parcels and hence will reduce the chargeable weight of your parcels, generating further savings for the delivery costs from USA to your address in your home country.

Important information: In case you do not want us to open and repack your US parcel please indicate this when you place your online shopping order by inserting “000000” (6 times zero number) after your name or before your surname.

Repacking is not available on parcels containing special items like computers, laptops and similar items.

You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation). This in turn will allow for the creation of relevant HS codes needed during customs clearance.

Declared value in USD including any applicable sales tax and USA delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is USD 2,500. This is the maximum value for simplified export formalities accepted by the US Customs Authorities.

We will calculate an estimated customs payment upon completion of your declaration and this will need to be paid up front. Where an over or underpayment occurs, this will be adjusted during the completion of final payment.

Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one. This is a necessary condition for the parcels to be sent from the USA. This address will be declared as your address for the export and import customs formalities.

What happens when my parcels arrive in the Netherlands?

Firstly, Parcels arrive in the Netherlands on Sunday for import customs clearance (see more details about the Import customs formalities).

Once the parcels have been customs cleared, the parcels will be sorted and will leave on the next scheduled departure from the Netherlands to Romania.

For further questions please feel free to contact our Customer Service Team.

Customer Service Contact Details: Phone: 0722 117 487, Email: info@eshopwedrop.ro

Delivery prices are calculated based on the parcels’ chargeable weight:

Chargeable weight:  The Chargeable weight of air freight shipments is calculated as the Actual weight (Gross weight) or the Volumetric (also called Volume or Dimensional) weight of the shipment, whichever is greater. The Volumetric weight is calculated on the dimensions (length, width, and height) of a parcel: Length (cm) x Width (cm) x Height (cm) / 6,000.

Typically, large items with a light overall weight take up more space on an aircraft than a small, heavy item. That’s why the airlines use rates according to chargeable weight.

Import Customs Formalities

When parcels arrive in the Netherlands each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at destination.

From the 1st of July 2021 however, new customs formalities as dictated by EU legislation will take effect. Please take note of the important information below:

Low Value (LV) Parcels with final customs value up to 150 EUR: Parcels to this value are now subject to payment of import VAT, though exempt from other duties or import taxes. For these parcels from the US into EU an import customs formality will be required, however.

High Value (HV) Parcels with final customs value above 150EUR: Individual parcels from the US into EU will be charged with Import VAT of 21%, plus Import Customs Duties depending on the products categories, all applied to the Statistical Value of each parcel. Import customs formalities will be required.

(It is important to note that previous customs procedures that included Medium Value (MV) parcels, are no longer applicable).

Import Customs Payments are made of the Import VAT, Import Customs Duties, and any other Import Taxes paid by EshopWedrop to Dutch customs officials on behalf of the clients for importing the parcels into the Netherlands, prior to delivery to Romania. Custom clearance charges are generated on the final customs value decided by the brokers and Dutch authorities. We will calculate an estimated customs payment upon completion of your declaration and where an over or underpayment occurs, this will be adjusted during the completion of final payment.

The final Import Customs Payments will be added for each parcel as amounts to be paid by the client at checkout prior to final delivery in the destination country.

The final Import Customs Payments are as charged by the Dutch customs authorities based on the customs declaration made by the client for each parcel but also based on Dutch customs authorities’ own statistical values for a given product of a given quantity. This means that the final customs value might be different than the declared value by the clients which also means the Final Import Customs Payments might be different than the Estimated Customs Payments determined at customs declaration moment made by the client for each parcel.

The final Import Customs Payments are as imposed by the Dutch customs authorities and no refunding or corrections can be done for any overpayment, regardless of the reason of the claimed overpayment – due to errors made by the client in the customs declaration or due to discretionary decision of the Dutch customs authorities.

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of taking care of the import formalities for each individual parcel. These fees are different for LV and HV parcels and you will find this in the official tariffs list published on our website.

Import Customs Payments Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agents) to Dutch Customs Authorities to import each parcel.

This fee is 9.98% of the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

It is important to note that each parcel will be treated individually.

Want to know more? Use the EshopWedrop Calculator Here

Is there a max limit in the parcel’s chargeable weight?

Yes, 1,000 kg.*

Is there a max limit in the parcel’s declared value?

Max value per parcel: USD 2,500

If your parcel exceeds this limit, please contact our team and one of our customer service representatives will advise you on the process that needs to be followed. Only parcels within these limits are considered Parcels as defined in our standard Terms and Conditions and the tariffs and all the other conditions are applicable. Any parcel exceeding any of these limits will need to be agreed upon with special conditions and tariffs applicable.

Is the service available for companies or only for consumers (private individuals)?

The service can also be used by companies, but it is very important to understand that the import customs clearances are done in the Netherlands electronically and consolidate all parcels into one transport. Therefore, we cannot provide any Import Customs Declaration for each individual parcel which usually a company will require as supporting documentation for the import VAT or import customs duties paid for the customs formalities.

The USA EshopWedrop Origin warehouse is based in New York. This means, that every time you are shopping from online retailers in America your parcels will be sent to the USA Origin Warehouse, and from there, your parcels will arrive in the Netherlands, before being delivered to you in Romania.

When parcels arrive in the Netherlands, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination. When preparing your customs declaration, you will be asked to provide a detailed description of the contents of your parcel. This in turn will generate HS codes used in the customs clearance procedure by Dutch customs officials. We have discovered that items with HS codes beginning with 0, 1, or 2 are strictly prohibited by Dutch officials.

Please find below a list with examples of products that cannot be delivered from the USA to Europe subject to Dutch custom formalities (this list is not exhaustive, and the prohibited products are not only limited to the examples below):

• Animal products, All foods and drink,
• Live animals, birds, cattle, livestock,
• Counterfeit goods,
• Plants, flowers, fruits, vegetables,
• GBL = Gamma-Butyrolacton
• Weapons, ammunition, incendiary devices,
• Vitamins, supplements, medication
• Unregistered medication, illegal drugs, including products allowed for being traded in the Origin Country including the low quantity of drugs like for example CBD-based oils and products.
• Waste Products, human waste,
• Seeds, protected plant species,
• Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances,
• Culture goods, art, antiques,
• Vehicles, cars, motorcycles, pleasure craft, yachts

It’s our priority to ensure your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are known for their confiscation and destruction of these items.

We do apologize for any inconvenience this might cause and we strongly suggest that before placing an order, you read our Terms and Conditions – 3.10 (3) regarding the size, packaging, and contents of your parcel.

Please note: These products are given as examples and the list is not exhaustive. Please ensure you observe the relevant legislation in the USA, EU, and Romania for any products which might not be allowed.

Sometimes parcels can contain products known as ‘Dangerous Goods’. It is important that you are aware of the items that are considered ‘Dangerous Goods’ which can be purchased from the USA, as these cannot always be transported due to regulations.

Some goods are classified as ‘dangerous’ or ‘hazardous’ and can be unfit for safe transit. This category can include the following items: aerosols, perfume or anything containing lithium batteries – phones and laptops.

Please find below the list of ‘Dangerous Goods’ parcels:

• Parcels including Li-Ion and Li-Metal Batteries are classed as ‘Dangerous Goods’.
• Only UN3481 can be transported.
• All other Dangerous Goods’ codes cannot be transported. These include: UN3480, UN3091 and UN3090.
• For the parcels containing unknown Dangerous Goods’ codes, they will require being opened and unpacked for retrieval of cliental documentation. This documentation can then determine which of the 4 codes above the parcel is.
  Please note there will be a repacking fee involved for these parcels and they will be marked in the system until the repacking is confirmed by you.
• We can currently only transport the code: UN3481. We are organising transports only when the volumes are high enough for these ‘Dangerous Goods’ parcels. Generally, this transport happens once per month.
• For the codes we cannot transport, please contact our customer support team and confirm if you would like to return the parcels to the USA sellers.
• For laptops and products containing batteries please also contact our client support team.

It’s our priority to ensure your parcels are delivered to you and to make you aware if they contain dangerous items. However, for parcels containing products as per the list above, we cannot be held liable.

We do apologise for any inconvenience this might cause.

We strongly suggest before placing an order, that you read our Terms and Conditions.

Placing an order using your EshopWedrop United Kingdom Delivery Address?

We strongly recommend that you review the information below - you will need to follow these guidelines to ensure your parcel successfully navigates the customs clearance procedure prior to delivery.

Visit your account to check your UK Delivery Address is available -  My Account

If you don’t have an EshopWedrop account yet, sign up Here

How does the UK service work?

The UK EshopWedrop Origin warehouse is based in Southampton. This means, that every time you are shopping from online retailers in the UK your parcels will be sent to the UK Origin Warehouse, and from there, they will be delivered to Romania, via the Netherlands.

Deliveries to the UK Warehouse are accepted from Monday to Friday 9 am to 5 pm (London time).

All parcels are processed within 24hrs after delivery.

Cut-off times – Parcels with customs details updated and confirmed by 08:00 PM GMT on the departure day will be included in that departure.

Currently, we have a weekly departure from the UK Origin Warehouse, on each Friday and with an arrival in the Netherlands on Sunday.

Clients will need to update the customs details of these parcels by Friday at 08:00 GMT to ensure that they will depart that same day.

What do I need to do when my parcel arrives at the UK warehouse?

Please log in to your Personal Account and complete the following steps:

Upload supporting documentation for the product categories and values declared (invoice, online order confirmation, proforma invoice, etc.). This document must clearly present the description of the products, the quantity, and the amount paid for the products. If any of these details are missing the parcel cannot depart from the UK!

You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation). This in turn will allow for the creation of relevant HS codes needed during customs clearance.

Declared value in GBP including any applicable sales tax and UK delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is GBP 5,000.

Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one.  This is a necessary condition for the parcels to be sent from the UK. This address will be declared as your address for the export and import customs formalities.

What happens when my parcels arrive in the Netherlands?

Firstly, Parcels arrive in the Netherlands on Sunday for import customs clearance (see more details about the Import customs formalities).

Once the parcels have been customs cleared,  the parcels will be sorted and will leave on the next scheduled departure from the Netherlands to Romania.

For further questions please feel free to contact our Customer Service Team.

Customer Service Contact Details: Phone: 0722 117 487, Email: info@eshopwedrop.ro

Delivery prices are calculated based on the parcels’ chargeable weight:

Chargeable weight:  The Chargeable weight of the parcels is calculated as the Actual weight (Gross weight) or the Volumetric (also called Volume or Dimensional) weight of the shipment, whichever is greater. The Volumetric weight is calculated on the dimensions (length, width, and height) of a parcel: Length (cm) x Width (cm) x Height (cm) / 6,000. As an exception and benefit for our customers, for small volume parcels, we only charge them for the actual weight (gross weight) for the chargeable weight.

Typically, large items with a light overall actual weight take up more space on a truck than a small, heavy item. That’s why the transport costs are according to chargeable weight.

Import Customs Formalities

When parcels arrive in the Netherlands each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination.

From the 1st of July 2021 however, new customs formalities as dictated by EU legislation will take effect. Please take note of the important information below:

Low Value (LV) Parcels with final customs value up to 150 EUR: Parcels to this value are now subject to payment of import VAT, though exempt from other duties or import taxes. For these parcels from the UK into EU an import customs formality will be required, however.

High Value (HV) Parcels with final customs value above 150EUR: Individual parcels from the UK into EU will be charged with Import VAT of 21%, plus Import Customs Duties depending on the products categories, all applied to the Statistical Value of each parcel. Import customs formalities will be required.

(It is important to note that previous customs procedures that included Medium Value (MV) parcels, are no longer applicable).

Import Customs Payments are made of the Import VAT, Import Customs Duties, and any other Import Taxes paid by EshopWedrop to Dutch customs officials on behalf of the clients for importing the parcels into the Netherlands, prior to delivery to Romania. Custom clearance charges are generated on the final customs value decided by the brokers and Dutch authorities. We will calculate an estimated customs payment upon completion of your declaration and where an over or underpayment occurs, this will be adjusted during the completion of final payment.

The final Import Customs Payments will be added for each parcel as amounts to be paid by the client at checkout prior to final delivery in the destination country.

The final Import Customs Payments are as charged by the Dutch customs authorities based on the customs declaration made by the client for each parcel but also based on Dutch customs authorities’ own statistical values for a given product of a given quantity. This means that the final customs value might be different than the declared value by the clients which also means the Final Import Customs Payments might be different than the Estimated Customs Payments determined at customs declaration moment made by the client for each parcel.

The final Import Customs Payments are as imposed by the Dutch customs authorities and no refunding or corrections can be done for anyoverpayment, regardless of the reason of the claimed overpayment – due to errors made by the client in the customs declaration or due to discretionary decision of the Dutch customs authorities.

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of taking care of the import formalities for each individual parcel. These fees are different for LV and HV parcels and you will find this in the official tariffs list published on our website.

Import Customs Payments Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties, and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agents) to Dutch Customs Authorities to import each parcel.

This fee is 9.98% of the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

It is important to note that each parcel will be treated individually. 

Want to know more? Use the EshopWedrop Calculator Here

Is there a max limit on the parcel’s chargeable weight?

Yes, 1,000 kg.*

Is there a max limit in the parcel’s declared value?

Max value per parcel: GBP 5,000

If your parcel exceeds this limit, please contact our team and one of our customer service representatives will advise you on the process that needs to be followed. Only parcels within these limits are considered Parcels as defined in our standard Terms and Conditions and the tariffs and all the other conditions are applicable. Any parcel exceeding any of these limits will need to be agreed upon with special conditions and tariffs applicable.

Is the service available for companies or only for consumers (private individuals)?

The service can also be used by companies, but it is very important to understand that the import customs clearances are done in the Netherlands electronically and consolidate all parcels into one transport. Therefore, we cannot provide any Import Customs Declaration for each individual parcel which usually a company will require as supporting documentation for the import VAT or import customs duties paid for the customs formalities.

The UK EshopWedrop Origin warehouse is based in Southampton. This means, that every time you are shopping from online retailers in the UK your parcels will be sent to the UK Origin Warehouse, and from there, your parcels will arrive in the Netherlands, before being delivered to you in Romania

When parcels arrive in the Netherlands, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination. When preparing your customs declaration, you will be asked to provide a detailed description of the contents of your parcel. This in turn will generate HS codes used in the customs clearance procedure by Dutch customs officials. We have discovered that items with HS codes beginning with 0, 1, or 2 are strictly prohibited by Dutch officials.

Please find below a list with examples of products that cannot be delivered from the UK to Europe subject to Dutch custom formalities (this list is not exhaustive, and the prohibited products are not only limited to the examples listed below):

• Animal products, All foods and drink,
• Live animals, birds, cattle, livestock,
• Counterfeit goods,
• Plants, flowers, fruits, vegetables,
•  GBL = Gamma-Butyrolacton
• Weapons, ammunition, incendiary devices,
• Vitamins, supplements, medication
• Unregistered medication, illegal drugs, including products allowed for be traded in the Origin Country including low quantity of drugs like for example CBD-based oils and products.
• Waste Products, human waste,
• Seeds, protected plant species,
• Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances,
• Culture goods, art, antiques,
• Vehicles, cars, motorcycles, pleasure craft, yachts

It’s our priority to ensure your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are known for their confiscation and destruction of these items.

We do apologize for any inconvenience this might cause and we strongly suggest that before placing an order, you read our Terms and Conditions – 3.10 (3) regarding the size, packaging, and contents of your parcel.

Please note: These products are given as examples and the list is not exhaustive. Please ensure you observe the relevant legislation in the UK, EU, and Romania for any products which might not be allowed.